Privacy Policy

1. Information We Collect

When you contact Peptides Source Hub — via our website, email, WhatsApp, Telegram, or at trade shows — we may collect: your name, company/institution name, job title, email address, phone number, shipping address, and project/order requirements. We also maintain records of correspondence, quotes, orders, and invoices for legitimate business purposes.

Our website uses no tracking cookies, no analytics scripts, and no third-party pixels. We do not collect IP addresses or browsing behavior.

2. How We Use Your Information

Your information is used exclusively for:

• Responding to product inquiries and providing quotes
• Processing and fulfilling orders
• Issuing Certificates of Analysis and compliance documentation
• Providing ongoing technical support related to your orders
• Sending order confirmations, shipping updates, and invoices
• Meeting legal and regulatory record-keeping obligations

We may occasionally send relevant product updates to existing customers — you can opt out anytime by replying "unsubscribe."

3. Data Sharing & Third Parties

We share your data with third parties only when strictly necessary to fulfill your order:

• Shipping carriers (DHL, FedEx, UPS, TNT) — name, address, phone for delivery
• Payment processors — transaction data for payment settlement
• Customs authorities — commercial invoice data as required by law

We do not share data with marketing companies, data brokers, advertising networks, analytics providers, or any other third party not listed above.

4. Data Security

We implement appropriate technical and organizational measures: encrypted email communication (TLS), access-controlled file storage, and role-based data access limited to personnel who need it for your order. No credit card data is stored on our servers — all payment processing is handled by PCI-DSS compliant processors.

5. Data Retention

We retain order records (including associated contact information) for a minimum of 5 years as required for tax and regulatory compliance. Correspondence records are retained for 3 years. You may request deletion of non-mandatory records at any time.

6. Your Rights (GDPR & Similar)

Regardless of your jurisdiction, we honor these rights for all customers:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion where not required for legal compliance
• Objection: Object to processing for direct marketing

To exercise any of these rights, email [email protected]. We'll respond within 30 calendar days.

7. International Data Transfers

Our operations are based in Shenzhen, China. By engaging with us, you acknowledge that your data may be processed in China. We apply the same data protection standards to all data regardless of origin.

8. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates the most recent revision. Material changes will be communicated to active customers via email.

9. Contact

For privacy-related inquiries: [email protected] | WhatsApp: +64 20 431 0558 | Telegram: @DrAaronWang