Shipping & Delivery Policy
Key Statistics
Carrier Network
We ship from our Shenzhen fulfillment center via four global carriers. Every shipment is temperature-monitored and insured. Here's a real example from last month: a 10-vial kit to Rotterdam cleared customs in 4 days flat on DHL Express — that's typical for EU destinations with proper documentation.
| Carrier | Transit | Cost (sub-$500) | Best For |
|---|---|---|---|
| DHL Express | 2-4 business days | $45 for orders under $500 | Full tracking, signature on delivery |
| FedEx International Priority | 2-5 business days | $40 for orders under $500 | US/Canada/EU preferred |
| UPS Worldwide Express | 2-5 business days | $45 for orders under $500 | Strong US West Coast network |
| TNT Express | 3-6 business days | $40 for orders under $500 | Middle East/Africa specialist |
Geographic Coverage
North America, European Union, United Kingdom, Australia, New Zealand, Japan, South Korea, Singapore, and most other Asia-Pacific regions. If your country has an active DHL/FedEx route, we can reach you.
Tracking & Timeline
Tracking number issued within 3 business days after order confirmation. This isn't because we're slow — it's because every shipment undergoes a final QC document review before dispatch. COA, packing list, and MSDS are triple-checked against your order. Transit: typically 5–10 business days for major markets, 7–14 for secondary.
Free Shipping
Orders over $500 qualify for free worldwide delivery. For recurring wholesale accounts, we offer negotiated carrier rates — bulk shipments of 20+ kits ship at cost.
Customs & Duties
Buyer is responsible for import duties, taxes, and customs clearance. We provide the necessary export documentation (commercial invoice, packing list, Certificate of Analysis, and MSDS) with every shipment. For countries with strict import regulations, we recommend confirming peptide classification with your local customs authority before ordering.
Packaging Standards
All vials ship in vacuum-sealed, moisture-barrier packaging inside insulated containers. Temperature loggers available on request for bulk orders. Each kit includes a unique batch-traceable serial number that maps to the original QC data.
FAQ
How long does shipping to the US actually take?
FedEx International Priority: 2-4 business days to major US hubs. DHL: 3-5. We've consistently hit 3 days to New York and 4 to Los Angeles in 2026. Remote/rural addresses add 1-2 days.
What if customs holds my package?
Rare, but it happens. We provide complete documentation (COA, commercial invoice, MSDS) to expedite clearance. If held, contact us — we'll work with the carrier to resolve. In 2025, <1% of our shipments experienced customs holds beyond 1 business day.
Is discreet packaging available?
Standard outer packaging is neutral — no "peptide" or product branding visible. Inner packaging is clearly labeled for customs compliance. We do not misdeclare contents or falsify invoices — that's illegal and puts your shipment at risk.
FOR LABORATORY RESEARCH USE ONLY. NOT FOR MEDICAL USE.
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