Frequently Asked Questions

Most catalog products have no minimum — order 1 kit to evaluate quality before committing to volume. Custom synthesis and OEM projects have project-specific minimums.

Orders over $500 qualify for free worldwide delivery.

Yes. OEM services include custom vial labels, kit boxes, insert documentation, and branding. Contact for project scope.

All catalog products target ≥99% purity by HPLC, verified on every production batch. Lower-purity material is not released for shipment.

Every order includes a Certificate of Analysis (COA). HPLC chromatograms, mass spectrometry data, and stability data available on request.

Yes. We provide internal QC documentation with every order. Third-party lab testing can be arranged at buyer's request and expense.

Every production step follows documented SOPs. Each batch receives a unique lot number linked to its full production and QC record.

North America, EU, UK, Australia, New Zealand, Asia, and most other regions. Contact us for your specific destination.

Tracking number issued within 3 business days. Transit: typically 5–10 business days for major markets.

The buyer is responsible for import duties and customs clearance. We provide necessary export documentation.

Yes. Our R&D team evaluates custom synthesis projects based on sequence complexity, scale, and timeline.

Store lyophilized vials at 2–8°C in a dry, dark environment. Protect from light and moisture.

12–24 months for most catalog SKUs when stored at recommended conditions. Stability varies by sequence.

No. All products are labeled FOR LABORATORY RESEARCH USE ONLY. Not for diagnostic or therapeutic use.